Our Commitment to Responsible Gaming at Fair Go Casino
At Fair Go Casino, entertainment always comes first — and that means giving every player a genuine fair go, not just on the pokies, but in life. Our Fair Go Casino responsible gambling framework is built on a simple principle: online casino games should remain a fun pastime, never a source of financial stress or personal harm. With more than 4,000 games from 50+ providers available around the clock, we recognise our duty to promote safe gambling and to give Aussie players the practical tools they need to stay in control.
This page explains how responsible gaming works at Fair Go Casino: how to recognise the warning signs of problem gambling, which safer gambling tools you can activate in your account, how self-exclusion and cooling-off periods operate, and where to find professional gambling help in Australia and worldwide. Whether you play once a month or every weekend, we encourage you to read it carefully and to always gamble responsibly.
Understanding Problem Gambling
Gambling becomes a problem when it stops being a form of entertainment and starts affecting your finances, relationships or emotional wellbeing. Gambling addiction rarely appears overnight — it usually develops gradually, which is why early recognition matters so much. The Fair Go Casino team encourages every player to review the warning signs below honestly and regularly.
Financial Warning Signs
- Spending more money on gambling than you can comfortably afford to lose
- Chasing losses by depositing again straight after a losing session
- Borrowing money, selling possessions or dipping into savings to fund play
- Falling behind on rent, bills, groceries or other essential expenses
- Hiding bank statements or lying about how much you have spent
Emotional Warning Signs
- Feeling anxious, irritable or restless when you cannot play
- Gambling to escape stress, loneliness, boredom or depression
- Experiencing guilt, shame or regret after gambling sessions
- Constantly thinking about gambling and planning the next session
Social Warning Signs
- Neglecting work, study, family or friends because of gambling
- Lying to loved ones about the time or money spent playing
- Losing interest in hobbies and activities you once enjoyed
- Arguments with a partner or family members about your gambling
Quick Self-Assessment Questionnaire
Answer the following questions honestly. If you say "yes" to two or more, we strongly recommend using our gambling control tools or contacting a professional support service.
- Have you ever gambled with money set aside for essentials?
- Do you return another day to try to win back losses?
- Have you lied to people close to you about your gambling?
- Do you gamble for longer than you originally planned?
- Has gambling ever caused you to feel guilty, anxious or depressed?
- Have others criticised your gambling or expressed concern?
- Have you ever tried to cut back and found you could not?
Fair Go Casino Safer Gambling Tools
Prevention is always better than cure. That is why Fair Go Casino offers a complete suite of player protection features that you can activate at any time through your account settings or by contacting support at [email protected] or via 24/7 live chat. Limit reductions take effect immediately; limit increases only apply after a mandatory waiting period, so a moment of impulse cannot undo your responsible gambling plan.
| Tool | Options | How It Protects You |
|---|---|---|
| Deposit limits | Daily, weekly or monthly caps | Restricts the total amount you can deposit within a set period |
| Bet limits | Maximum stake per spin or hand | Prevents high-risk wagers beyond your comfort zone |
| Loss limits | Daily, weekly or monthly | Stops play once net losses reach your chosen threshold |
| Session limits | 30 minutes to several hours | Logs you out automatically when your time is up |
| Cooling-off period | 24h, 48h, 7 days or 30 days | Temporarily locks your account so you can take a short break |
| Self-exclusion | 6 months, 1 year, 5 years or permanent | Fully closes access to your account for the chosen term |
Deposit, Loss and Session Limits
Setting deposit limits is the single most effective step towards Fair Go Casino safe gambling. Decide how much you can afford each week or month before you play, lock it in, and the system will decline any deposit that would breach your cap. Loss limits work in a similar way, tracking your net result and pausing play once the ceiling is reached, while session limits keep an eye on the clock for you — a reality check reminder also pops up at regular intervals showing how long you have been playing and your running balance.
Cooling-Off Period
If gambling starts to feel less like fun and more like a habit, a cooling-off period lets you step away without closing your account permanently. Choose 24 hours, 48 hours, 7 days or 30 days: during that window you cannot log in, deposit or play, and Fair Go Casino will stop sending you promotional emails. Access is restored automatically when the timer expires.
Self-Exclusion
For players who need a longer break, self-exclusion is available for 6 months, 1 year, 5 years or on a permanent basis. Once activated, your account is locked, pending bonuses are void, remaining verified funds are returned to you, and marketing communications cease. A self-exclusion request cannot be reversed before the chosen term ends — that is the point of the tool, and Fair Go Casino applies it strictly as part of our player protection obligations. To request it, contact live chat or email [email protected] with the subject line "Self-Exclusion".
Activity Monitoring
Fair Go Casino responsible gaming does not stop at self-service tools. Our systems monitor play patterns — sudden deposit spikes, marathon sessions, repeated cancelled withdrawals — and our trained team may reach out proactively if your activity suggests risk. You can also review your full transaction and gameplay history in your account at any time, which is a simple but powerful form of gambling control.
Eight Golden Rules to Play Responsibly
- Treat gambling as entertainment, never as a way to make money or pay off debts.
- Only wager money you can afford to lose — your entertainment budget, nothing more.
- Set your deposit limits and time limits before you start, not during a session.
- Never chase losses; accept them as the cost of the entertainment.
- Take regular breaks and balance gambling with other hobbies and social activities.
- Never gamble while intoxicated, stressed, upset or fatigued.
- Do not borrow money or use funds earmarked for essentials to play.
- Keep track of your time and spending — honesty with yourself is the heart of safe gambling.
Follow these rules and you will find it far easier to play responsibly and keep the experience enjoyable for the long term.
Protection of Minors
Underage gambling is illegal and strictly prohibited. Fair Go Casino accepts only players aged 18 years or older, and our mandatory KYC verification before the first withdrawal ensures every account holder's identity and age are confirmed with official documents. Any account found to belong to a minor is closed immediately and winnings are forfeited.
Tips for Parents and Guardians
- Never leave your Fair Go Casino account logged in on a shared device.
- Keep passwords, banking details and payment cards out of children's reach.
- Talk openly with teenagers about the real risks of gambling addiction.
- Watch for gambling-style mechanics in video games (loot boxes, social casino apps).
- Install parental control software such as Net Nanny, Qustodio or Norton Family to restrict access to gambling websites.
Blocking Software
Anyone who wants an extra layer of protection — for themselves or their household — can install dedicated blocking applications that prevent access to gambling sites across all devices:
- Gamban — blocks thousands of gambling sites and apps on phones, tablets and computers
- BetBlocker — a free tool with flexible restriction periods from 24 hours to 5 years
- Betfilter — long-established software designed specifically to stop online gambling access
Gambling Help and Support Organisations
If gambling has stopped being fun for you or someone you care about, free, confidential and professional gambling help is available 24/7. Reaching out is a sign of strength, not weakness.
Australian Support Services
| Organisation | Contact | What They Offer |
|---|---|---|
| Gambling Help Online | 1800 858 858 | Free 24/7 phone and online counselling for problem gambling |
| Gamblers Anonymous Australia | gaaustralia.org.au | Peer support meetings across all states and territories |
| Lifeline | 13 11 14 | 24/7 crisis support and suicide prevention |
| GambleAware | gambleaware.nsw.gov.au | Information, self-help resources and local counselling referrals |
| Relationships Australia | 1300 364 277 | Counselling for families affected by gambling harm |
International Support Services
- GamCare — gamcare.org.uk, structured support, forums and live chat
- BeGambleAware — begambleaware.org, free advice and treatment referrals
- Gambling Therapy — gamblingtherapy.org, multilingual global online support
Fair Go Casino Gambling Control: How to Get Started
Activating safer gambling tools takes less than two minutes:
- Log in to your Fair Go Casino account and open Account Settings.
- Select the Responsible Gambling section.
- Choose your tool — deposit, bet, loss or session limit, cooling-off or self-exclusion.
- Confirm your selection; reductions and breaks apply instantly.
- Need help? Contact 24/7 live chat or [email protected] at any time.
Frequently Asked Questions
How do I set deposit limits at Fair Go Casino?
Open your account settings, choose the Responsible Gambling section and set a daily, weekly or monthly cap. Decreases apply immediately; increases only take effect after a waiting period, keeping your gambling control intact.
What is the difference between a cooling-off period and self-exclusion?
A cooling-off period is a short break of 24 hours to 30 days after which access returns automatically. Self-exclusion is a long-term measure — from 6 months to permanent — that cannot be lifted early under the Fair Go Casino player protection policy.
Can I cancel my self-exclusion early?
No. Once confirmed, self-exclusion remains in force for the full selected term. This strict approach is a core part of responsible gambling at Fair Go Casino.
Where can I get free gambling help in Australia?
Call Gambling Help Online on 1800 858 858 for free, confidential 24/7 counselling, or Lifeline on 13 11 14 in a crisis. Gamblers Anonymous Australia also runs peer support meetings nationwide for anyone affected by problem gambling.
How does Fair Go Casino protect minors?
Registration is restricted to players aged 18+, and mandatory KYC checks verify age with official ID before the first withdrawal. We also recommend parents use tools like Net Nanny, Qustodio or Norton Family at home.
A Final Word: Gamble Responsibly
Fair Go Casino wants every session to end with a smile, whatever the reels decide. Set your limits before you play, keep gambling in balance with the rest of your life, and never hesitate to use our Fair Go Casino safer gambling tools or to seek outside support if the fun starts to fade. Play smart, stay in control and always gamble responsibly — that is the fair go way.